21JL Privacy Policy for Players in the Philippines

1Scope and who is responsible

This policy applies when you visit the 21JL website, register an account, log in, play casino games, place sports bets, use the VIP Club, join eligible promotions, contact support, or make a deposit or withdrawal. It also applies to security records created while you interact with 21JL.

For information collected through the platform, 21JL acts as the organisation responsible for deciding why and how personal information is processed. References to “we”, “our”, or “us” mean 21JL. References to “you” mean a visitor, applicant, registered player, former player, or authorised person making a privacy request.

This policy should be read together with the Terms and Conditions. The terms explain the rules governing your account, while this policy explains the data practices supporting those rules. If a specific notice is shown when 21JL collects information, that notice supplements this policy for that particular activity.

2Information 21JL may collect

The exact information collected depends on how you use 21JL. A visitor who reads a game guide provides less information than a verified player who deposits funds, places bets, and requests a withdrawal. The main categories are listed below.

Please provide accurate information. Incorrect details can delay verification or prevent 21JL from matching a withdrawal with its rightful account holder. Do not send information that support has not requested, especially full card credentials, passwords, or one-time passcodes.

3How information reaches 21JL

Most data comes directly from you when you register, update your profile, submit KYC documents, choose account controls, join a promotion, or speak with support. 21JL also creates records automatically when bets are placed, games are completed, bonuses are credited, and payments are processed.

Technical information may be recorded when your browser or device connects to 21JL. Payment and identity providers may send confirmation results, transaction references, risk indicators, or verification outcomes. Banks and wallets do not need to give 21JL unrestricted access to your financial account; only the information required to verify and complete a transaction should be exchanged.

If you refer another person through the Refer a Friend programme, share only the details permitted by that programme. Your kabayan should still decide personally whether to visit or register with 21JL. Never upload another person's identification or payment details to your own account.

4Why 21JL uses personal information

21JL processes information only when there is an appropriate purpose and basis. Depending on the activity, processing may be necessary to provide the service you requested, meet a legal obligation, protect legitimate operational interests, establish or defend a claim, or act on your consent.

• To create, authenticate, maintain, and close 21JL accounts.
• To confirm that players meet the minimum age requirement of 21.
• To accept PHP deposits and send approved withdrawals through supported payment methods.
• To record, settle, and display casino rounds and sports bets accurately.
• To apply bonuses, referrals, cashback, and VIP Club benefits.
• To detect duplicate accounts, payment abuse, collusion, fraud, and unauthorised access.
• To answer questions, investigate complaints, and preserve evidence about disputes.
• To comply with financial, regulatory, security, tax, and record-keeping duties where applicable.
• To improve 21JL performance, accessibility, reliability, and player experience.
• To provide responsible gaming tools and respond to signs of harmful play.

5Payments and identity verification

Before releasing a withdrawal, 21JL may check that the name on your account matches the verified holder of the selected GCash, Maya, GrabPay, Coins.ph, bank, Visa, or Mastercard account. These checks help prevent stolen payment instruments, account takeovers, and payments being sent to the wrong person.

21JL may request a valid government-issued ID, a current selfie, proof of address, or evidence that you control a payment method. Documents should be submitted only through the secure process presented in your account. Support will not ask you to reveal your password, complete card number, card security code, or one-time PIN.

Verification records are available only to authorised personnel and approved processors that need them for identity, compliance, payment, or security work. A failed automated check may be reviewed manually. If 21JL needs more information, the request should explain what is needed and why.

6Cookies, storage, and device data

21JL may use cookies and similar browser storage to keep you signed in, remember essential preferences, maintain session security, balance website traffic, and understand whether pages work properly. Essential storage is required for core features such as authentication and transaction safety.

Where consent is required for optional analytics or promotional technologies, 21JL will present an appropriate choice. You may adjust optional preferences when controls are available. Blocking all browser storage can affect login, payment, and game functions because 21JL may no longer be able to maintain a secure session.

Security logs may record device and network signals to recognise unusual access. For example, a sudden login from a new device followed by an immediate withdrawal request may trigger additional verification. This does not automatically mean wrongdoing; it allows 21JL to confirm that the real account holder is in control.

7When information may be shared

21JL does not disclose personal information without a valid purpose. Limited information may be shared with carefully selected providers that support hosting, cybersecurity, identity verification, payment processing, customer service, game delivery, communications, audits, or professional advice.

Providers receive only the information reasonably necessary for their assigned role and must handle it under contractual confidentiality and security requirements. Payment channels receive transaction details; identity services receive verification details; game suppliers receive identifiers and activity needed to operate or audit a game. They are not authorised to use 21JL player information for unrelated purposes.

21JL may also disclose information when required by law, a valid court order, a lawful regulatory request, or an investigation involving suspected fraud, financial crime, or threats to player safety. Information may be included in a business reorganisation, but any successor must continue to protect it under applicable privacy requirements.

8International data processing

Some technology or support providers may process information outside the Philippines. When this occurs, 21JL assesses the service and uses contractual, organisational, and technical measures intended to preserve an appropriate level of protection.

International processing does not remove your privacy rights. 21JL remains responsible for selecting suitable processors and responding to verified questions about the handling of your account data. You may contact privacy@21jl.best if you want further information about the safeguards relevant to your records.

9How long information is kept

21JL retains records only for as long as necessary for account operation or a recognised legal, financial, security, responsible gaming, or dispute-resolution purpose. Retention is not based on one blanket period because different records serve different needs.

Basic account, identity, payment, and transaction records may need to remain after closure to satisfy legal duties, investigate fraud, resolve chargebacks, enforce self-exclusion, or answer claims. Routine support records and technical logs may be kept for shorter periods unless linked to an active complaint or security case.

When information is no longer required, 21JL deletes it, anonymises it, or places it beyond ordinary use according to the system involved. A deletion request may not result in immediate removal where retention is legally necessary, but 21JL will explain the applicable reason when responding.

10How 21JL protects your data

21JL uses layered safeguards rather than relying on one control. Measures may include encrypted connections, access restrictions, activity monitoring, separation of duties, secure backups, staff training, verification checks, and incident-response procedures. Access is based on job responsibility and should be removed when no longer needed.

No online system can promise zero risk. Players also have an important part to play: use a unique password, keep your mobile number and email secure, log out on shared devices, and never send a one-time code to another person. Contact support promptly if a login or transaction looks unfamiliar.

If a personal data incident creates a risk requiring notice under applicable law, 21JL will investigate, contain the issue, document its response, and notify affected people or the proper authority as required.

11Your privacy rights and requests

Subject to applicable law and identity verification, you may have the right to know whether 21JL processes your information, request access to it, correct inaccurate details, object to certain uses, ask for restriction or deletion, receive portable information where available, or raise a complaint.

Send a request to privacy@21jl.best using the email registered to your 21JL account. Include your username, the type of request, and enough detail for the privacy team to understand it. Do not attach identity documents unless 21JL asks through an approved verification process.

21JL must verify that the request comes from the correct person before releasing or changing sensitive records. Additional information may therefore be requested. 21JL will respond within the period required by applicable law and will explain if more time is reasonably needed because the request is complex.

Some requests can be limited. For example, 21JL may retain transaction records required by law, preserve evidence connected with a dispute, or keep a minimal self-exclusion record needed to prevent a closed account from being reopened during the exclusion period.

12Marketing and communication choices

With the appropriate permission, 21JL may send information about games, football markets, bonuses, referrals, and VIP rewards. Promotional preferences can be changed through available account controls or by contacting support. It may take a short period for updates to apply across active communication systems.

Even after you opt out of marketing, 21JL may still send essential messages about logins, security, deposits, withdrawals, changes to the Terms and Conditions, privacy updates, responsible gaming restrictions, and service interruptions. These are needed to administer your account safely.

21JL does not sell your mobile number or email address for unrelated third-party advertising. Promotional decisions may use basic account or gaming preferences so messages are more relevant, but you may object to direct marketing at any time.

13Responsible gaming and sensitive indicators

Gaming behaviour can reveal patterns relevant to player welfare. 21JL may review deposits, losses, session frequency, requests to reverse withdrawals, support messages, and changes in behaviour to administer safer gaming tools. This work supports the commitments described on the Responsible Gaming page.

Where a pattern raises concern, 21JL may show a reminder, recommend a break, ask affordability-related questions where appropriate, apply limits, or offer self-exclusion options. These measures are designed to support player safety. They are not a guarantee that harmful play will always be detected.

Self-exclusion records may be kept after an account is closed so 21JL can honour the restriction and prevent accidental reactivation. Access is limited to staff and systems that need the information for player protection and compliance.

14Children and the 21-year age limit

21JL is strictly for adults aged 21 and above. The platform is not intended for minors, and 21JL does not knowingly permit anyone under 21 to register or gamble. Age verification may be performed during registration, KYC review, or before withdrawal.

If 21JL reasonably believes an account belongs to an underage person, access may be suspended while the matter is reviewed. A parent or guardian who believes a minor has submitted personal information should contact privacy@21jl.best promptly and provide enough detail for 21JL to investigate safely.

15Updates, questions, and complaints

21JL may update this Privacy Policy when services, legal obligations, security practices, or technology change. Material updates will be communicated through an appropriate notice, and the effective date at the top of this page will be revised. Please review this page from time to time.

For privacy questions, access requests, corrections, complaints, or concerns about suspected misuse, contact the 21JL privacy team at privacy@21jl.best. For general account help, contact support@21jl.best. Include only the information needed to explain your concern.

21JL will review privacy complaints fairly and aim to resolve them without unnecessary delay. You may also exercise any right to approach the competent Philippine data protection authority where applicable. Raising a genuine privacy concern will not affect your eligibility to receive account support.